Skip to content
Shein Singapore

Shein Singapore Reviews

sg.shein.com
What is your customer experience with Shein Singapore?

Shein Singapore Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Shein Singapore reviews show a 2.1 star rating from 159 reviews, only 3% would recommend, and consumers are mostly dissatisfied with service and fulfillment.

Key Takeaways for Future Customers

  • Expect low prices and heavy discounts but read product photos carefully.
  • Prepare for possible delivery or tracking issues when ordering from Shein Singapore.

Negative Feedback / Risk Areas

  • Pervasive customer complaints about unresponsive customer service and no phone support.
  • Frequent refund delays, wrong deliveries, poor tracking and courier problems.
  • Reports of billing issues and suspected fraudulent charges.

Positive Feedback

Reviewers value cheap clothes, discounts and special offers despite service problems.

View full overview ›

Media from reviews

Shein Singapore - Waste of time. You are of no help. My issue is getting no confirmation...
Shein Singapore - Hi my name is Antonio Miller, please...Shein Singapore - Hi my name is Antonio Miller, please... - Image 2Shein Singapore - Hi, I have 2 items need to return and...Shein Singapore - Return for refundShein Singapore - Unlock accountShein Singapore - I have order a customised item which i...
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
order number refund return service customer item money customer service delivery
Filter review
Sort by
Janise Snc
map-marker Singapore, Singapore

Parcels sent wrongly to my address.

Received 2 parcels at different time but to the same name. Wrong address but theres no such address in my block.

Please contact me or retrieve the parcels..

Its outside my door. Thanks

View full review
Ric S Rbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Waste of time. You are of no help. My issue is getting no confirmation from P&P to collect my return shipment. Called no one pick up phone. Replied sms to reschedule no respond. Please address my issu

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shein Singapore - Waste of time. You are of no help. My issue is getting no confirmation...

Park n parcel was supposed to collect 3 shipments of return goods since the first week of August. I am a VIP customer.

I emailed them and called but cannot get through.

I am turning to you for help. Please advise what I should do.

Loss:
$1

User's recommendation: Never use P&P. Not trustworthy to be doing biz with.

View full review
Antonio M Vrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nassau, New Providence

Hi my name is Antonio Miller, please...

AI Highlights
  • - Unauthorized purchases are made at the store with stolen card info; block name or transactions; four new cards issued, but purchases persist.
Shein Singapore - Hi my name is Antonio Miller, please...
Shein Singapore - Hi my name is Antonio Miller, please... - Image 2

Hi, my name is Antonio Miller. Please help me stop my credit card from being used at your online store.

I do not shop at your store, but someone keeps stealing my card information and shopping at your online store. Is there a way to block my name or transaction from happening? Is there anything you can do to help me?

My bank has issued me four different cards, and still, there are purchases made with the new cards. Please help.

Loss:
$700

Preferred solution: Full refund

User's recommendation: Does anyone know how to stop fraudulent orders?

View full review
Vivian W Mzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Hi, I have 2 items need to return and...

AI Highlights
  • - Requesting return and refund for two items.
  • - Item not as pictured; received differs.
  • - No response to emails; phone line error.
Shein Singapore - Hi, I have 2 items need to return and...

Hi, I have 2 items need to return and refund my money, due to the photo you posted on the website after i purchase this items received it yet not the same as you posted on? This is my first time purchasing your product, very disappointed on your service!

I have a issues with the label i can't have it, my home did not have printer what should i do? I try to email and you no one wants to respond me?

I call your service center number 183* *** **** there is error! Kindly get someone to solve my problem, get back to me soon as possible.

User's recommendation: First time purchasing your product very disappointed

View full review
Karis C Ges

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampines New Town, Singapore

Unlock account

Shein Singapore - Unlock account

I cant order from my account . Is lock kariscjy1983@***.com. Please help me resolve soon I need order

Preferred solution: Account unbkock

View full review
Yeo P Eho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

I have order a customised item which i...

AI Highlights
  • - Customised item is non-returnable, yet a wrong image was sent.
  • - The mismatch between the chosen image and the received item is noted.
Shein Singapore - I have order a customised item which i...
Shein Singapore - I have order a customised item which i... - Image 2

I have ordered a customised item which I understood cannot be returned. But now the issue is the seller has sent me a wrong image which I have chosen.

*** customer service keeps telling me it cannot be returned. My stand is if it was caused by the seller's issue and dishonesty, why can't the buyer return and refund our item?

If a customised item has no way to return if issued from the seller, then why ask the buyer to choose an image? It sounds so unfair to the buyer.

Loss:
$4
Pros:
  • More variety in shein
Cons:
  • No collection point

Preferred solution: Price reduction

User's recommendation: Buy your own risk from shein customised item.will not be have any return or refund even issued from seller .unfair deal.

View full review
Gina N Rge
map-marker Singapore, Singapore

Return for refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shein Singapore - Return for refund

I need to arrange for return for refund but I can't find the return/refund button for my Order # GSH18W538000TWC

Kindly revert to me on this issues. Thank you yesyy

Pros:
  • Blouses

Preferred solution: Full refund

View full review
Yeo P Eho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

I have order a customised item from *** which i...

Shein Singapore - I have order a customised item from *** which i...
Shein Singapore - I have order a customised item from *** which i... - Image 2

I have order a customised item from *** which i understood cannot be return.but now the issue is seller have send me a wrong image which i have choose e other.*** customer keep telling me cannot be return,my my stand is if it was causes of seller issue n dishonest,why cant buyer return n refund our item.if customise item no way to return if issued from seller,than why ask buyer to choose image?it sounds so unfair to buyer .

User's recommendation: Buy @ your own risk in shein for customisation item.

View full review
Kavee B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Urgent: Return Parcel Tracking Status –...

AI Highlights
  • - Discrepancy: parcel collected 20 Aug, not 22 Aug as advised.
  • - Status remains processing; please urgently confirm receipt and refund status.

Urgent: Return Parcel Tracking Status GSH1R741****NJU/JTSH00000984****

Dear Customer Service Team,

I am writing on behalf of my husband regarding his return parcel, GSH1R741****NJU/ JTSH00000984****.

I received a call from the J&T courier driver regarding the pickup on 22 August 2026 (Saturday). However, the parcel was actually collected on 20 August 2026 (Thursday).

As of today, the return status is still showing as processing. I am concerned that the parcel may have been misplaced or is currently untraceable.

Could you please urgently check the collection and tracking status and confirm that the parcel has been safely received and is being processed for the refund?

Kindly refer to the attached document for the order number and other details.

I would appreciate your immediate assistance in resolving this matter.

Thank you.

Best regards,

Kamini

View full review
Kim C Dox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Did not received items . Failed delivery from courier

AI Highlights
  • - -Delivery failed from wrong postal code; fixed in the app, but reports still show failure and the courier can't be reached; tracking TSGCN01359****.

The local courier was unable to deliver my items due to wrong postal code number . I quickly rectified the postman code on my Shein apps and it says issue resolved but again I received another email this morning from Shein stating that delivery attempt is still failed and asked me to contact thr local courier which is cainao but unable to reach them.

I wonder why they didnt reach me by phone . Mr tracking number is

TSGCN01359****

I need the items urgently

View full review
San J Wrn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yishun New Town, Singapore

Wrong item delivered to our doorstep

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - I received an incorrect item instead of the floral phone case.
  • - Return was requested; pickup failed on schedule, and the seller is at fault.
Shein Singapore - Wrong item delivered to our doorstep

I purchased a phone case printed with flowers but unfortunately received an incorrect item. I had to submit a return refund to pick up the item from my place.

However, the product was not picked up with the scheduled time.

Seller should be open and candid to accept the return refund and refund the funds to the buyers. The fault significantly lies with seller for sending and delivering the wrong item.

Loss:
$3
Pros:
  • Quality products
Cons:
  • No updates in the app until the last minute of product pick up
  • Certain sellers are dishonest despite their mistake due to product availability at their end

User's recommendation: Certain sellers are subtle and just delete the item completely from the purchased order and return refund request too. This kind of service pulls back the buyers to choose Shien

View full review
Winnifred G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I keep getting mixed messages about your non delivery .

You are unreachable!!! I want to know the true problem with my delivery because the alleged inability to deliver is on your part and not mine.

Preferred solution: Deliver product or service ordered

View full review
Feliza M
map-marker Singapore, Singapore

My order delivered in a wrong person and address

My order delivered in a wrong person and addres very disspointed, then it took a non sense photos to showed my items was already delivered, my address is 11 lengkong satu 417485, but my items delivered in this address THK Home for Disabled, Sembawang Walk, Canberra Sembawang, Northwest Singapore 758966

Preferred solution: Of course I want to get my orders

View full review
Joey W Qsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Wouldn’t recommend people using this...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The agent was rude and did not resolve the issue.
  • - Replies felt like AI responses and offered little help.

Wouldnt recommend people using this app. agent was damn rude and wont even try to solve the issue, just replying like AI with due to circumstances and the questioning back then why did you do this lol

Tbh, if youre not training ur staff well and letting them give this type of attitude please dont be frontline customer service. This honestly shows how bad this person personality is in real life honestly is just embarrassing for him/her.

Loss:
$22

Preferred solution: Full refund

View full review
Rod M Ury
map-marker Singapore, Singapore

Delivered wrongly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You have delivered a parcel to me at the wrong address. I would appear impossible to contact your company to get it picked up.

Cons:
  • Bone

Preferred solution: Pick up the parcel

User's recommendation: Make sure the delivery person can read

View full review
Shawana G Ogg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Pants missing in joint shipment order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Sauna pants suit,pants missing size 5x order number GSHIROO9UOONH46 Jacket just came.Sun glasses order number GSUIROO9UOONH4X Came I want the pants what I ordered that goes to the jacket,!

Loss:
$20

Preferred solution: The pants what I ordered that makes the sauna suit complete

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article